Free UK and Ireland shipping on orders over £60!
We endeavour to dispatch all orders received before 12pm on the same day (Excluding weekends). Orders placed after 12pm will leave the following day.
We use a 48 hour deliver service to UK mainland. We ask customers to wait 3-4 days before contacting us if not delivered.
Northern Ireland & Republic of Ireland
We use a 24 hour courier service. We ask customers to wait 2 days before contacting us if not delivered.
France & Germany
We now use UPS Courier meaning we can provide a fast reliable service to France & Germany the average order is delivered 1-2 days working days from Dispatch! Please allow 3-4 days before contacting us if parcel has not arrived. If the order is too large to go UPS it will be a Freight company, in these circumstances we will email you to let know when to expect delivery.
Other International Countries
In most cases for international deliveries we use UPS or Royal Mail. Please allow up to 10 days for deliver, we are not liable for any customs & import charges your country puts on imports. We recommend checking with your Government border & Imports departments before placing orders, to check what charges maybe incurred and restriction your country may have against certain goods. Please also note the website will automatically calculate your postage for international orders. In some cases, the postage may be incorrect. If this is the cases we will contact you before shipping the goods.
The website updates stock on an hourly basis to make sure that in the majority of cases, the items you order will be in stock. However in the event of an item being out of stock, we will contact you regarding this.
Please note our office business hours are Monday to Friday 9am to 5pm, all order placed at the weekend will be processed and dispatched on a Monday.
Once your order has left our warehouse, the responsibility for them passes onto the carrier. However, we constantly monitor our carrier’s performance, so that you are assured of the best service at the most competitive rate. Damages and shortages must be notified within 7 days. We also recommend that when signing for parcels, customers sign for the parcel as unchecked or damaged (if damaged) so that in the unlikely event there is a problem we can resolve this quickly and effectively.
Please inform us, when ordering, if there will be no one available at your address to sign for goods when they arrive, as our courier will not deliver without a signature. If you miss the courier, a delivery card should be left for you to arrange a time and date for delivery. Your cooperation in this would be much appreciated.
Bella Mia Customer Service
Call us on 0845 565 0932. or e-mail at firstname.lastname@example.org.
Method of Payment
Payment for goods ordered should be made by one of the approved methods.
We are sure that you will love your Bella Mia item, although on the rare occasion that it isn’t 100% right for you just send it back and we will be happy to offer you a full refund or an exchange. We require that your product is packaged in its original packaging and accompanied by proof of purchase (receipt or despatch invoice) and returned within 30 days.